Privacy Policy
1. Our commitment to your privacy
LM & DB Group Pty Ltd (ABN 92 638 862 218) of 68 Manly Drive, Robina, Qld, 4226
trading as Mumma Etc. (“we” or “us”) recognise that your privacy is very important to
you and we are committed to protecting your personal information in accordance
with the requirements of the Privacy Act 1988 (Cth) (“Privacy Act”) and Australian
Privacy Principles (“APPs”).
This policy applies to personal information we handle about our customers, visitors
to our website, users of services we may from time to time provide, and members of
the public. It provides information about the personal information we collect and the
ways in which we use that personal information.
By using our website or submitting personal information to us you consent to us
collecting, holding, using and disclosing your personal information in accordance
with, and agree to be bound by, the terms of this Privacy Policy. Please do not use
the website or submit any personal information if you do not agree with its terms.
2. The kinds of information we collect
We collect information about you and your interactions with us, for example, when
you purchase or use any of our products or services, contact us or otherwise visit our
website. The kinds of personal information we collect may include your name,
business name, date of birth, address, delivery address, telephone number, e-mail
address and other information collected when you use our services and/or register
your details with us. Ultimately, the kinds of personal information we collect will
depend on the dealings you have with us.
If you operate a social media or other online account, we may collect your username
associated with that account, and any other information or content you have made
public in connection with that account. Such information or content may include
personal information.
We may also collect information about your interests and preferences, other
demographic information such as your gender, age and location, and anonymous
information such as your IP address, browser type, and other software or hardware
information. Generally, this information is not personal information as it cannot be
used to identify you.
You can choose not to provide your personal information to us, but generally the
information we request from you is required in order for us to provide you the goods
and services we offer.
3. How we collect information
Generally, we collect personal information when you voluntarily provide it to us, for
example:
- when you contact us or subscribe to our services by telephone, email or via
our website;
- when you place an order with us; and
- when you enter your personal information into forms on our websites.
There may be circumstances when we collect personal information from someone
other than the individual concerned, for example, through a referral. We endeavour
to contact and notify the individual concerned of the circumstances of such collection
where it is reasonable to do so.
Cookies
Our website may use “cookies” (these are files that are implanted in your hard drive
by some websites to store information about your web use patterns) to enhance or
personalise our website services. These cookies may also be used to collect and
store information about your usage of our website. We may in any case collect
anonymous information that allows us to review information about the date, time and
duration of visits to our website without identifying you. This information is generally
automatically provided to us by your web browser. You may refuse to use cookies by
selecting the appropriate settings on your browser, however, if you do this you may
not be able to use the full functionality of the website.
4. How we use personal information
The primary purpose we collect your personal information is to:
- verify your identity;
- respond to your queries;
- maintain our relationship with you;
- provide our products and services to you;
- send you statements and invoices;
- collect payments from you;
- provide you with information about our products and services; and
- conduct research for our own internal purposes.
We may also use your personal information to send you communications and
contact you about our products and services, programs, events, campaigns,
functions or news updates that may be relevant or of interest to you. From time to
time we may also send you communications and information about third party
products and offers. If you do not wish to be contacted for these purposes you can
let us know at any time by clicking the “Unsubscribe” link on our emails and other
electronic communication messages or by contacting us at the details below.
We may aggregate personal information of our customers for reporting and statistical
purposes. This allows us to better inform ourselves of our customers’ preferences
and requirements, and to enable us to monitor the effectiveness of and constantly
improve our website and our services. If we disclose any aggregated, demographic
or de-identified information to third parties it will not contain any personally
identifiable information.
You agree that we may use your personal information for any of these purposes.
5. The circumstances in which we may disclose personal information
So that we may use your information for the purposes identified above, we may
disclose it to external providers of services.
We may disclose your personal information to the extent that we are required to do
so by law, including in connection with any legal proceedings or anticipated legal
proceedings, or in order to comply with any legal obligation, or to establish, exercise
or defend our legal rights. We may sell, transfer, or otherwise disclose our database
of personal information to an actual or potential successor entity, purchaser, or
investor in connection with a corporate merger, consolidation, sale of our assets or a
substantial part of our assets, share sale, investment transaction or other corporate
rearrangement.
We may also disclose your personal information where you have expressly
consented to the disclosure or consent may reasonably be inferred from the
circumstances, or where we are otherwise permitted to disclose the information
under the Privacy Act.
You agree that we may disclose your personal information in any of these
circumstances. We disclaim all liability for any privacy breaches by third parties to
whom we have disclosed your personal information in accordance with this policy.
You may withdraw your consent to use or disclose your personal information at any
time. To withdraw this consent please contact us in accordance with the “Contact us”
section of this policy. Please note that withdrawing your consent may mean that we
are unable to provide you with our services.
6. Do we transfer or disclose any personal information overseas?
We do not, and do not presently intend to, disclose or transfer any personal
information to overseas recipients. If at some point in the future this position
changes, we will take reasonable steps to notify you and will take reasonable steps
to ensure that the overseas recipient will not breach the APPs
Your personal information may be transferred overseas if we sell, transfer or disclose
our database of personal information to an actual or potential successor entity,
purchaser or investor who is located or has offices overseas. It is not practicable to
specify the likely countries in which recipients of information may be located in this
regard.
7. Security of your personal information
Once in our possession, we take all reasonable precautions to protect the personal
information we hold about you from misuse, interference and loss and unauthorised
access, modification or disclosure.
Your personal information will be stored in computer systems and databases
operated by either us or our external service providers. Some information about you
is recorded in paper files that we store securely.
Whilst we endeavour to provide a secure online environment, there are inherent risks
associated with the transmission of information via the internet and no data
transmission over the internet can be guaranteed to be completely secure. We
therefore cannot warrant the security of any information you provide to us over the
internet and you do so at your own risk.
We encourage you to play an important role in keeping your personal information
secure, by maintaining the confidentiality of any passwords and account details used
on our website. It is your sole responsibility to maintain such confidentiality and we
will not be liable for any damage, loss or expense suffered due to such disclosure.
8. Third parties
Our website may contain links to third party websites and social media features that
are hosted by a third party. Links to other websites do not constitute sponsorship,
endorsement or approval of the information found on those websites. You should
evaluate the accuracy, relevance and suitability for your purposes of any such
information. We are not responsible for the privacy policies or practices of third party
websites, and your interactions with any social media features are governed by the
privacy policies and practices of the hosting entities.
9. US residents
Residents of certain US States have specific rights under State laws.
If you are a resident of California, the processing of your personal information by us
is likely to be subject to the California Consumer Privacy Act (“CCPA”) which
provides you with certain enhanced privacy rights which should be read in
conjunction with this Privacy Policy.
As a resident of California, the CCPA says that you have the right:
- to know what personal information has been collected, used, and disclosed by
us over the prior 12 months.
to delete personal information held by us, subject to certain exceptions. - to opt-out of sale of personal information. consumers are able to direct a
business that sells personal information to stop selling that information.
Children under the age of 16 must provide opt in consent, with a parent or
guardian consenting for children under 13 (however, please be aware that our
website is not intended for children under the age of 13. If you believe we
might have any information from or about a child under 13, please contact us
at info@mummaetc.com).
- to non-discrimination in terms of price or service when a consumer exercises
a privacy right under CCPA.
- We do not sell personal information of customers to third parties. We do
permit third parties to collect information for the business purposes described
in this Privacy Policy.
To exercise one of the above rights or to find out further information about how we
handle your personal information, please contact customer support via
info@mummaetc.com using the email subject line ‘California Resident Privacy
Request’.
10. Access to and correction of your personal information
We aim to ensure that your personal information is accurate, complete and up to
date. To assist us, please contact us via the details below if any of your details
provided have changed or if you believe that the information we hold is inaccurate.
You may request us to provide you with access to the personal information we hold
about you at any time. We will respond to your access request as soon as possible,
however, prior to disclosing any such information it may be necessary for you to
satisfactorily verify your identity.
There are exceptional circumstances where access to or correction of your personal
information may be refused by us such as where access would be unlawful. We will
advise you of such circumstances if they arise.
11. Contact us
If you have any questions or complaints about this Privacy Policy or our treatment of
your personal information, or if you would like to access or amend your personal
information, please contact us via info@mummaetc.com or the links provided on our
website.
We will endeavour to:
- provide an initial response to your query or complaint within 48 hours; and
- resolve your query or complaint within 10 business days.
If you are still not satisfied, you may also contact the Office of the Australian
Information Commissioner by calling them at 1300 363 992, online at
www.oaic.gov.au or writing to the Office of the Australian Information Commissioner,
GPO Box 5218 Sydney NSW 2001.
This policy will be reviewed and updated from time to time, including to take account
of new laws and/or changes to our operations. Any changes to our policy will be
published on our website. Information we hold about you will be governed by our
most current policy. We recommend that you periodically review this policy for any
changes.