Shipping & Returns

Shipping

WHAT SHIPPING METHODS DO YOU OFFER?

We currently ship to Australia, New Zealand, United States & Canada using Australia Post. We offer the following shipping options:

Australia - Standard:

• Free on orders over $150 AUD, or $6 AUD flat rate
• 3-6 business days

Australia - Express:

• A$10 flat rate
• 1-3 business days

New Zealand:

• Free on orders over $150 NZD, or $10 NZD flat rate
• 2-5 business days
• Signature on delivery required

United States:

• Free on orders over $150 USD, or $10 USD flat rate
• 3-6 business days
• Signature on delivery required

Canada:

• Free on orders over $150 CAD, or $10 CAD flat rate
• 3-6 business days
• Signature on delivery required

Australia Post works in partnership with local shipping carriers to deliver our products internationally. All international shipments require signature on delivery.

The exact time taken to receive your order will depend on the shipping option you have selected and the destination state/city. The above delivery timeframes are estimates provided by Australia Post. All estimates are for sending between metro destinations, items sent to and from regional and rural locations will likely take longer.

Whilst we take every effort to ensure a quick and smooth delivery, we do not take responsibility for any shipping delays.

HAS MY ORDER BEEN SHIPPED YET?

Orders are shipped from our warehouse on the Gold Coast (Queensland, Australia) 1-2 business days from receipt of your order.

You will be notified by email that your order has been received. Following this, tracking information for your parcel will be emailed to you at time of dispatch.

Please note, once your order has been dispatched your address cannot be amended. Please enter your shipping address correctly at the checkout, or you may be charged the appropriate shipping costs to resend your purchase.

WILL I BE CHARGED TAXES AND DUTIES?

Please be aware that packages may be subject to additional taxes and duties/tariffs when shipped to international countries outside of Australia.

For shipments to the United States, Mumma Etcetera will pay any applicable import duties/tariffs on your behalf to ensure a smooth clearance with customs and duty offices on arrival into the United States.

For all other countries, you are liable for any applicable import duties, customs and local sales taxes imposed by the customs and duty offices of your country. Payment of these is necessary to release your order from customs on arrival.

Please note Mumma Etcetera is unable to estimate the total amount of taxes or duties that may be due at time of delivery. Taxes and duties are calculated per your shipping country.

Refunds & Exchanges

CHANGE OF MIND

We are happy to offer you an exchange, credit note or full refund for the purchase amount provided:

• The item is not a sale or discount item;
• The item is returned within 30 days of delivery with the original invoice or proof of purchase;
• The item is in resalable condition (i.e. unworn, unwashed and otherwise unused, with all original tags and packaging);
• The item is returned with tracking;
• You cover any costs associated with returning the item to us, including shipping, currency conversion or transaction fees; and
• The order is not an international order (i.e. placed outside Australia).

All change of mind returns will incur a $10 return shipping fee.

International orders are considered final sale once shipped and are therefore ineligible for refund or exchange for change of mind.

FAULTY/DAMAGED ITEMS

We will replace faulty/damaged items free of charge (where possible) or give you a full refund of the purchase amount, including costs incurred for shipping, provided the item hasn't been misused and the care instructions have been followed. Claims should be made within a reasonable time of the purchase date with the original invoice or proof of purchase.

HOW DO I PROCESS MY REFUND OR EXCHANGE?

Email us at info@mummaetc.com with your refund or exchange request and we will sort you out. Make sure you include the following information:

• Order number
• Your full name
• Whether you would like a refund or exchange
• Reason for your return
• Any details of faulty/damaged items, including photos
• Any details of desired replacement item

Please note Mumma Etcetera is not responsible for lost shipments.