Privacy Policy
1. Our commitment to your privacy
LM & DB Group Pty Ltd (ABN 92 638 862 218) of 68 Manly Drive, Robina, Qld, 4226 trading as Mumma Etc. (“we” or “us”) recognise that your privacy is very important to you and we are committed to protecting your personal information in accordance with the requirements of the Privacy Act 1988 (Cth) (“Privacy Act”) and Australian Privacy Principles (“APPs”).
This policy applies to personal information we handle about our customers, visitors to our website, users of services we may from time to time provide, and members of the public. It provides information about the personal information we collect and the ways in which we use that personal information.
By using our website or submitting personal information to us you consent to us collecting, holding, using and disclosing your personal information in accordance with, and agree to be bound by, the terms of this Privacy Policy. Please do not use the website or submit any personal information if you do not agree with its terms.
2. The kinds of information we collect
We collect information about you and your interactions with us, for example, when you purchase or use any of our products or services, contact us or otherwise visit our website.
The kinds of personal information we collect may include your name, business name, date of birth, address, delivery address, telephone number, e-mail address and other information collected when you use our services and/or register your details with us. Ultimately, the kinds of personal information we collect will depend on the dealings you have with us.
If you operate a social media or other online account, we may collect your username associated with that account, and any other information or content you have made public in connection with that account. Such information or content may include personal information.
We may also collect information about your interests and preferences, other demographic information such as your gender, age and location, and anonymous information such as your IP address, browser type, and other software or hardware information. Generally, this information is not personal information as it cannot be used to identify you.
You can choose not to provide your personal information to us, but generally the information we request from you is required in order for us to provide you the goods and services we offer.
3. How we collect information
Generally, we collect personal information when you voluntarily provide it to us, for example:
- when you contact us or subscribe to our services by telephone, email or via our website;
- when you place an order with us; and
- when you enter your personal information into forms on our websites.
There may be circumstances when we collect personal information from someone other than the individual concerned, for example, through a referral. We endeavour to contact and notify the individual concerned of the circumstances of such collection where it is reasonable to do so.
Cookies
Our website may use “cookies” (these are files that are implanted in your hard drive by some websites to store information about your web use patterns) to enhance or personalise our website services. These cookies may also be used to collect and store information about your usage of our website. We may in any case collect anonymous information that allows us to review information about the date, time and duration of visits to our website without identifying you. This information is generally automatically provided to us by your web browser. You may refuse to use cookies by selecting the appropriate settings on your browser, however, if you do this you may not be able to use the full functionality of the website.
4. How we use personal information
The primary purpose we collect your personal information is to:
- verify your identity;
- respond to your queries;
- maintain our relationship with you;
- provide our products and services to you;
- send you statements and invoices;
- collect payments from you;
- provide you with information about our products and services; and
- conduct research for our own internal purposes.
We may also use your personal information to send you communications and contact you about our products and services, programs, events, campaigns, functions or news updates that may be relevant or of interest to you. From time to time we may also send you communications and information about third party products and offers. If you do not wish to be contacted for these purposes you can let us know at any time by clicking the “Unsubscribe” link on our emails and other electronic communication messages or by contacting us at the details below.
We may aggregate personal information of our customers for reporting and statistical purposes. This allows us to better inform ourselves of our customers’ preferences and requirements, and to enable us to monitor the effectiveness of and constantly improve our website and our services. If we disclose any aggregated, demographic or de-identified information to third parties it will not contain any personally identifiable information. You agree that we may use your personal information for any of these purposes.
5. The circumstances in which we may disclose personal information
So that we may use your information for the purposes identified above, we may disclose it to external providers of services.
We may disclose your personal information to the extent that we are required to do so by law, including in connection with any legal proceedings or anticipated legal proceedings, or in order to comply with any legal obligation, or to establish, exercise or defend our legal rights. We may sell, transfer, or otherwise disclose our database of personal information to an actual or potential successor entity, purchaser, or investor in connection with a corporate merger, consolidation, sale of our assets or a substantial part of our assets, share sale, investment transaction or other corporate rearrangement.
We may also disclose your personal information where you have expressly consented to the disclosure or consent may reasonably be inferred from the circumstances, or where we are otherwise permitted to disclose the information under the Privacy Act.
You agree that we may disclose your personal information in any of these circumstances. We disclaim all liability for any privacy breaches by third parties to whom we have disclosed your personal information in accordance with this policy. You may withdraw your consent to use or disclose your personal information at any time. To withdraw this consent please contact us in accordance with the “Contact us” section of this policy. Please note that withdrawing your consent may mean that we are unable to provide you with our services.
6. Do we transfer or disclose any personal information overseas?
We do not, and do not presently intend to, disclose or transfer any personal information to overseas recipients. If at some point in the future this position changes, we will take reasonable steps to notify you and will take reasonable steps to ensure that the overseas recipient will not breach the APPs Your personal information may be transferred overseas if we sell, transfer or disclose our database of personal information to an actual or potential successor entity, purchaser or investor who is located or has offices overseas. It is not practicable to specify the likely countries in which recipients of information may be located in this regard.
7. Security of your personal information
Once in our possession, we take all reasonable precautions to protect the personal information we hold about you from misuse, interference and loss and unauthorised access, modification or disclosure. Your personal information will be stored in computer systems and databases operated by either us or our external service providers. Some information about you is recorded in paper files that we store securely. Whilst we endeavour to provide a secure online environment, there are inherent risks associated with the transmission of information via the internet and no data transmission over the internet can be guaranteed to be completely secure. We therefore cannot warrant the security of any information you provide to us over the internet and you do so at your own risk. We encourage you to play an important role in keeping your personal information secure, by maintaining the confidentiality of any passwords and account details used on our website. It is your sole responsibility to maintain such confidentiality and we will not be liable for any damage, loss or expense suffered due to such disclosure.
8. Third parties
Our website may contain links to third party websites and social media features that are hosted by a third party. Links to other websites do not constitute sponsorship, endorsement or approval of the information found on those websites. You should evaluate the accuracy, relevance and suitability for your purposes of any such information. We are not responsible for the privacy policies or practices of third party websites, and your interactions with any social media features are governed by the privacy policies and practices of the hosting entities.
9. SMS
This Privacy Policy governs how we treat personal information that we collect and receive from you in connection with your use of the SMS Service (“Service”), which we make available to you.
By using the Service, you agree to the terms of this Privacy Policy. We reserve the right, in our sole discretion, to modify or change this Policy at any time with or without prior notice to you. Your continued use of the Service following the posting of any changes to the Policy constitutes your full acceptance of those changes.
Through the use of the Service, we and/or our third party service providers will receive your mobile phone number when you send a text message to us.
We will send you information via SMS including, amongst other things, information and reminders about promotions and abandon cart communications. We use cookies to keep track of items you put into your shopping cart and this information is used to determine when to send cart reminder messages via SMS.
You can opt in to the Service via website, social media, email & in-store.
Message STOP at any time to opt out of receiving SMS messages.
10. US residents
Residents of certain US States have specific rights under State laws. If you are a resident of California, the processing of your personal information by us is likely to be subject to the California Consumer Privacy Act (“CCPA”) which provides you with certain enhanced privacy rights which should be read in conjunction with this Privacy Policy.
As a resident of California, the CCPA says that you have the right:
- to know what personal information has been collected, used, and disclosed by us over the prior 12 months. to delete personal information held by us, subject to certain exceptions.
- to opt-out of sale of personal information. consumers are able to direct a business that sells personal information to stop selling that information. Children under the age of 16 must provide opt in consent, with a parent or guardian consenting for children under 13 (however, please be aware that our website is not intended for children under the age of 13. If you believe we might have any information from or about a child under 13, please contact us at info@mummaetc.com).
- to non-discrimination in terms of price or service when a consumer exercises a privacy right under CCPA.
- We do not sell personal information of customers to third parties. We do permit third parties to collect information for the business purposes described in this Privacy Policy.
To exercise one of the above rights or to find out further information about how we handle your personal information, please contact customer support via info@mummaetc.com using the email subject line ‘California Resident Privacy Request’.
11. Access to and correction of your personal information
We aim to ensure that your personal information is accurate, complete and up to date. To assist us, please contact us via the details below if any of your details provided have changed or if you believe that the information we hold is inaccurate. You may request us to provide you with access to the personal information we hold about you at any time. We will respond to your access request as soon as possible, however, prior to disclosing any such information it may be necessary for you to satisfactorily verify your identity.
There are exceptional circumstances where access to or correction of your personal information may be refused by us such as where access would be unlawful. We will advise you of such circumstances if they arise.
12. Contact us
If you have any questions or complaints about this Privacy Policy or our treatment of your personal information, or if you would like to access or amend your personal information, please contact us via info@mummaetc.com or the links provided on our website. We will endeavour to:
- provide an initial response to your query or complaint within 48 hours; and
- resolve your query or complaint within 10 business days.
If you are still not satisfied, you may also contact the Office of the Australian Information Commissioner by calling them at 1300 363 992, online at www.oaic.gov.au or writing to the Office of the Australian Information Commissioner, GPO Box 5218 Sydney NSW 2001.
This policy will be reviewed and updated from time to time, including to take account of new laws and/or changes to our operations. Any changes to our policy will be published on our website. Information we hold about you will be governed by our most current policy. We recommend that you periodically review this policy for any changes.